Shipping policy
Please allow up to 4 business days for orders to dispatch. Orders are fulfilled and dispatched during business hours only, Monday to Friday. Orders are shipped within New Zealand only.
Shipping Rates
A flat rate shipping fee of $5 applies to all orders under $80. For orders of $80 and over, we provide FREE standard delivery to any address within New Zealand.
Standard delivery covers regions within the North Island an South Island only, including rural delivery addresses. Standard delivery excludes outer NZ islands. Additional courier costs to get to excluded regions will need to be paid by the customer.
Your exact shipping cost is calculated and shown at checkout before you pay.
We do not currently ship to addresses outside New Zealand.
Dispatch & Delivery Times
Orders are processed and shipped during business hours only, so please note that the estimates above do not include evenings, weekends or public holidays. No deliveries are made on weekends or on public holidays. During sale periods, product launches and peak trading, dispatch may take longer than usual. If we expect a significant delay we will contact you.
All deliveries are with NZ Post or Aramex and ship within New Zealand. Your order will ship from our warehouse in Auckland, 2022. Shipping delivery times will vary between 2-10 business days, depending on location through New Zealand. If you would like more specific delivery time frames please refer to the carrier websites https://www.nzpost.co.nz/, https://www.aramex.co.nz/
Rural delivery may add additional time to your delivery.
Tracking Your Order
Once your order has been dispatched you will receive a shipping confirmation email containing your tracking details. If you have created an account, you can also view the status of your order from your account page.
Delivery Addresses
Please check your delivery address carefully before completing checkout. Once an order has been dispatched we are unable to redirect it, and we cannot take responsibility for orders delivered to an address that was entered incorrectly at checkout. If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to correct the address.
Delays Outside Our Control
Estimated delivery timeframes are provided by our carriers and are not guarantees. We are not liable for any delay in delivery to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, extreme weather, flood, fire, labour disputes, strikes, riots, civil commotion, governmental actions and any other similar events.
Missing or Damaged Parcels
If your parcel has not arrived within the estimated delivery window, or arrives damaged, please contact us with your order number and we will work with the carrier to resolve it. If you receive a damaged item, please ensure that it remains unused, with the original tags and packaging attached.
Your Rights Under New Zealand Law
Nothing in this Shipping Policy limits, excludes or modifies the guarantees that apply to you under the Consumer Guarantees Act 1993 or your rights under the Fair Trading Act 1986.
Contact Us
If you have a question about shipping or delivery, please get in touch through our Contact Us page.